AMI Entertainment Network

 

Troubleshooting Guide for

 

Megatouch XL  

 

                                                                               

 

 

 

For more information contact AMI Customer Service at 1(800) 445-9353 

page: 1 

PM0076-01-0A

 

Refer to the list below if you are experiencing a problem with your Megatouch XL Game… 

P

ROBLEM

 

C

ORRECTIVE 

A

CTION

  

C

OMMENT

 

No Power, Game 
reboots/monitor seems to 
power cycle 

•

 

Check that the power cord is connected to a 
“live outlet.” 

•

 

Check that the Power Switch is turned “ON.” 

•

 

Check that the power cord is connected to 
the game power supply. 

•

 

Check that the power supply’s voltage select 
switch is set to the proper voltage. 

•

 

“Live outlet” is an outlet powered with 
electricity. 

•

 

The power switch is located in the rear of 
the game. 

•

 

The power cord is plugged into the power 
supply inside the game. 

No Video. 

•

 

Check that the game is powered and turned 
“ON.” 

•

 

Check that the monitor is connected to the 
game motherboard. 

•

 

Check that the power is connected to the 
monitor and the motherboard. 

•

 

Make sure the RAM SIMMs is properly 
seated. 

•

 See 

“

No Power

” under “PROBLEM”. 

•

 

The monitor connection is located inside 
the rear compartment of the game.  

•

 

The monitor is powered from a 
connection on the game power supply, 
located inside the rear compartment.  

“BOOT ERROR - INSERT 
DISC IN DRIVE A,” 
“OPERATING SYSTEM NOT 
FOUND,” 
“SYSTEM BOOT FAILURE.” 

•

 

Make sure that the I/O board is correctly 
installed and seated. 

•

 

Make sure that the riser card is correctly 
installed and seated. 

•

 

Check EPROM chips. Make sure it is 
installed and seated. 

•

 

Check that no EPROM pins are bent. 

•

 

Make sure that the JP1 jumper is shorted. 

•

 

I/O board is the small printed circuit 
board in the CPU section of the game. 
Board must be fully inserted in its socket. 

•

 

Riser card is the printed circuit board 
connecting the I/O board to the 
motherboard. Riser card must be fully 
inserted in the socket. 

•

 

The EPROM is the IC chip installed in 
U12 socket on the I/O board. EPROM 
must be fully inserted in the socket. 

•

 

Bent pins on the EPROM result in 
unreliable contact with the circuit. 

•

 

JP1 is located near U3 on I/O board. 
Install hardware jumper in JP1. 

Game starts in cleaning or 
Troubleshooter mode when 
first turned on. 

•

 

Switch DS2-2 or DS2-1 is set in the wrong 
position. 

 

•

 

DS2-2 is located on the I/O Circuit Board 
in the back of the game. All switches 
(DS2 & DS3) should be UP for normal 
game operation. 

“ERROR - INVALID KEY”  

•

 

Check the Dallas Key. Verify that it is 
installed and not damaged. 

•

 

Verify that the CD is the most recent version. 

•

 

The Dallas key is located near DS2 & 
DS3 on the small circuit board inside the 
rear of the game. It is a black box approx. 
3/4-inch square. Make sure that all pins 
are properly connected between the key 
and the board. 

•

 

The R2/R3 CD will automatically 
reprogram the Dallas key for the latest 
version. Afterwards, the key will no 
longer work with older versions of game 
CDs (the R5 CD will not reprogram the 
key). 

“FAILURE DRIVE F,” 
“BAD FILE COMMAND,” 
“FILE NOT FOUND,” 
Unit comes on but no game 
is displayed. 

•

 

Check that the game CD is installed. (CD 
must be installed with label UP.) 

•

 

Check the cable connections to CD-ROM 
drive (both ends). Re-seat if necessary. 

•

 

Game CD must be installed for operation. 

•

 

If CD-ROM drive cables are not 
completely connected, CD-ROM will not 
operate. 

•

 

Run the “Motherboard Tests,” using the 
diagnostics software, to make sure the 
motherboard is working properly. 

Game displays an error with 
memory. 

•

 

Check that the RAM SIMMs is 
installed/seated properly. 

•

 

The SIMMs is located on the 
motherboard in the rear of the game. 
Two 4MB or one 8MB SIMMs are factory 
installed in the game. The SIMMs must 
be fully seated and locked in place for 
proper operation.  

 

AMI Entertainment Network

 

Troubleshooting Guide for

 

Megatouch XL  

 

                                                                               

 

 

 

For more information contact AMI Customer Service at 1(800) 445-9353 

page: 2 

PM0076-01-0A

 

 

P

ROBLEM

 

C

ORRECTIVE 

A

CTION

  

C

OMMENT

 

“Causeway Error #9,” 
Game locks up, 
Game graphics incorrect. 

•

 

Check that the RAM SIMMs is 
installed/seated properly. 

•

 

Check CD for scratches or damage. 

•

 Clean 

CD. 

•

 Perform 

a 

Two-button clear. 

See 

“COMMENT” for instructions. 

•

 

Check NV RAM (U11 on I/O card) for proper 
seating and/or bent pins. 

•

 See 

“

Game displays an error with 

memory”

 in the problem column. 

•

 

Dirt, fingerprints, or scratches on the CD 
will cause game malfunction.  

•

 

Use appropriate method to clean CD. 

•

 

Two Button Clear: 

1. 

Turn game power off. 

2. 

Remove the coin box/bill acceptor. 

3. 

Depress and hold the 

Calibrate

 and 

Set-up

 buttons located in the rear of 

the coin box opening. 

4. With 

Calibrate

 and 

Set-up

 depressed, 

turn game power on. 

5. Release 

Calibrate

 and 

Set-up

 buttons 

when “2-Button Clear Detected” is 
displayed on screen. 

6. 

“2-Button Clear Complete” 

•

 

Using the diagnostics software, run the 

“Motherboard Tests,” “Processor Test” 
and “Co-Processor Test” to make sure 
they are each working correctly. 

Touchscreen does not work. 
(Microtouch)  

•

 

Verify that the Touchscreen controller is 
connected to power.  

•

 

Verify that the Touchscreen controller is 
operating. 

•

 

Verify that the Touchscreen controller is 
connected to the motherboard. 

•

 

Make sure the screen is not scratched. 

•

 

Make sure no metal is touching the screen. 

•

 

Upright games only - make sure the monitor 
door is closed properly. If it is loose, it can 
cause the game to lose calibration. 

•

 

Check COM1 setting during boot-up.  

•

 

The touch screen controller is a small 
box mounted inside the rear 
compartment of the game. On a game 
with a Microtouch controller, an LED is 
illuminated when power is applied.  When 
operating the LED will change intensity 
when the screen is touched. 

•

 

Check for proper connection of the touch 
screen power lead with the power 
harness. The connection is made near 
the controller in the rear compartment of 
the game. 

•

 

The Touch Screen is connected to COM 
1 input on the motherboard in the CPU 
section of the game. 

•

 

If the screen is scratched, it must be 
replaced. 

•

 

Using the diagnostics software, run the 
“Motherboard Tests,” “Serial Port Test” to 
make sure they are each working 
correctly. 

•

 

If COM1 is bad, the motherboard needs 
to be replaced. 

Touch screen does not work 
“ELO Graphic” 

•

 

U12 on the I/O board must be revision R2 or 
higher 

•

 

Check the screen for any objects that may 
be stuck to it. 

•

 

Check connections on the controller 

•

 

Check that the  gasket on the bezel is not 
dry 

•

 

LED on the control box will flash, then 
stay on steady when the screen is 
touched. 

•

 

Anything stuck to the touch screen will 
cause it not work. 

Poor picture quality. 

•

 Adjust 

Brightness

, 

Contrast

, 

Horizontal

, 

Vertical

 controls 

•

 

Monitor controls are located in the rear 
compartment of the game. 

•

 

Using the diagnostics software, run the 
“Video Tests” too fully test all aspects of 
the monitor performance. 

 
 
 

AMI Entertainment Network

 

Troubleshooting Guide for

 

Megatouch XL  

 

                                                                               

 

 

 

For more information contact AMI Customer Service at 1(800) 445-9353 

page: 3 

PM0076-01-0A

 

 

P

ROBLEM

 

C

ORRECTIVE 

A

CTION

  

C

OMMENT

 

Game not recording credits 
from coins, 
Bill acceptor not working. 

•

 

Check that the Coin Box/Bill Acceptor is 
correctly installed. 

•

 

Check that the wiring harness on the Coin 
Box/Bill Acceptor is intact and not damaged. 

•

 

Check that the Bill Acceptor is powered. 

•

 

Check the actuator wire on the coin mech 
micro switch. 

•

 

Check that JP3 (on the I/O board) is shorted 
correctly. 

•

 

Coin Box/Bill Acceptor must be fully 
inserted and locked into place. 

•

 

Inspect the wiring harness on the Coin 
Box/Bill Acceptor for damage. Make sure 
that it is fully connected. 

•

 

Bill Acceptor (only) requires a power 
connection from the power supply. This 
power connection is the same plug that is 
used to power the monitor. There is a 
second connector (two conductors) 
behind the Coin Box/Bill Acceptor 
connector. Both connections must be 
complete for proper operation. 

•

 

The actuator wire is the thin wire at the 
end of the coin chute. 

•

 

Jumper JP3 (on the I/O board) should be 
shorted in the negative position. 

Meter not advancing. 

•

 

Check connection at I/O board. 

•

 

Check wiring at 

J3 METER

 connector on 

I/O board in rear compartment.  

•

 

Speaker magnet may interfere with the 
meter. If you believe this to be the case, 
the meter must be replaced. 

No sound, 
Game volume low. 

•

 

Adjust volume control. 

•

 

Make sure speaker is plugged in. 

•

 

Volume control is VR1 & VR2 on the I/O 
board. 

•

 

Speaker connection is the small 
connector (J9) next to the larger white 
connectors on the I/O board. 

Game volume loud, 
Sound distorted. 

•

 

Turn volume down. 

•

 

Volume control is VR1 & VR2 on the I/O 
board (and, on front-access, upright 
models, an auxiliary volume control is 
located on the front of the PC shelf). 

Slow loading from CD player 

•

 Clean 

CD 

•

 

Clean the lens in the CD player 

•

 

Replace the CD player 

•

 

 

99 Credits when the game is 
turned on 

•

 

Check the U11 on the I/O board for bent 
pins. 

•

 

JP2 on the I/O board should be shorted. 

•