manuals/manuals_Support_Center_Rock_Star_20Lx_22022611_20Rev_20C

Table of Contents

Important Safety Instructions ________________________________________ 2

Section A - Jukebox Specifications ___________________________________ 3

Section B - Placing the Rock-Star Lx Wall-Mounted Jukebox on Location ___ 4

Location Power and Warnings ________________________________________________ 5

Jukebox Power and Reset Switches ___________________________________________ 6

Wall Mounting Instructions ___________________________________________________ 7

IR Remote Installation Instructions ___________________________________________ 10

Hard Drive Installation Instructions ___________________________________________ 11

Testing the Unit __________________________________________________________ 12

LED Lighting Controller ____________________________________________________ 13

Section C - Audio Description & Operation____________________________ 15

Audio System Description __________________________________________________ 16

Audio System Features and Settings__________________________________________ 17

Sound & Speaker Set Up ___________________________________________________ 18

Connecting to Additional Power Amplifiers or “House” Systems _____________________ 19

Connecting a Paging Microphone ____________________________________________ 19

Connecting Speakers to an Audio Transformer __________________________________ 20

Power delivered to each speaker_____________________________________________ 21

Setting Volume Zones _____________________________________________________ 22

Volume Control (Zone) Linking ______________________________________________ 22

Indicator LEDs ___________________________________________________________ 22

Signal Inputs and Outputs __________________________________________________ 22

Section D - Service & Maintenance __________________________________ 23

Recommended Routine Maintenance _________________________________________ 24

Section E - Parts Catalog __________________________________________ 26

Front Door ______________________________________________________________ 27

Bill Acceptor Assemblies ___________________________________________________ 31

Inside and Outside Cabinet _________________________________________________ 32

LCD Assembly ___________________________________________________________ 34

Electronic Components ____________________________________________________ 35

Harnesses ______________________________________________________________ 37

Accessories _____________________________________________________________ 41

Section F - Troubleshooting ________________________________________ 42

LED Indicators ___________________________________________________________ 43

Troubleshooting Charts ____________________________________________________ 44

Connection Diagrams______________________________________________________ 46

Contact Information _______________________________________________________ 50

Page 2

Important Safety Instructions

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with a dry cloth.

7. Do not block any ventilation openings. Install in

accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as

radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce
heat.

9. Do not defeat the safety purpose of the polarized

or grounding-type plug. A polarized plug has two
blades with one wider than the other. A
grounding type plug has two blades and a third
grounding prong. The wide blade or the third
prong is provided for your safety. If the provided
plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or

pinched, particularly at plugs, convenience
receptacles, and the point where they exit from
the apparatus.

11. Only use the attachments/accessories specified

by the manufacturer.

12. Use only with the bracket specified by the

manufacturer or sold with the apparatus.

13. Unplug this apparatus during lightning storms or

when unused for long periods of time.

14. Refer all servicing to qualified service personnel.

Servicing is required when the apparatus has
been damaged in any way, such as when the
power-supply cord or plug is damaged, liquid has
been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to
rain or moisture, does not operate normally, or
has been dropped.

The exclamation point within an equilateral
triangle is intended to alert the user to the
presence of important operating and
maintenance servicing instructions in the
literature accompanying the jukebox.

The lightning flash with arrowhead symbol,
within an equilateral triangle is intended to alert
the user to the presence of uninsulated
“dangerous voltage” within the product’s
enclosure that may be of sufficient magnitude
to constitute a risk of electric shock to persons.

WARNING

To reduce the risk of fire or electric shock, do not expose this apparatus to rain or

moisture. No objects filled with liquid, such as vases, shall be placed on the apparatus.

CAUTION!

RISK OF ELECTRIC SHOCK. DO NOT OPEN

DO NOT REMOVE ANY COVERS, GUARDS, OR SHIELDS.

NO USER SERVICEABLE PARTS ARE INSIDE THIS JUKEBOX.

REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

Page 3

Section A -

Jukebox Specifications

Rock-Star Lx

Dimensions:

Uncrated:

Height

48”

Width

25.75”

Depth

10.75”

Crated:

Height

52”

Width

31”

Depth

24”

Weight:

Uncrated

155 lbs.

Crated

170 lbs.

Amplifier:

Output Power:
(Standard)

1600 Wrms

(Optional) 2600

Wrms

Protection:

Speaker overload

High temperature

Over voltage

Under voltage

Automatic, self resetting

Voltage:

115VAC

Frequency:

60Hz

Maximum
Power
Consumption:

1600 max watts /

320 standby watts

7.75 max amps /

2.75 standby amps

LCD:

32” vertical LCD flat screen

Speakers:

none

Page 5

Location Power and Warnings

The jukebox must have a clean source of properly-phased and grounded 115VAC
power at 10 amps max. This MUST be provided 24 hours a day, 7 days a week.
The outlet the jukebox is connected to must NOT be controlled by a switch, nor
can the circuit breaker feeding it be shut off at night.

If the outlet is not properly phased, grounded, or is connected to an overloaded
circuit, it must be corrected by a qualified electrician before using.

Refer to the diagram below, along with the power supply diagram on the next page. The main power distribution
unit is the power supply. This device contains the main circuit breaker along with surge protection.

Figure 1-B

–

Inside View of Jukebox

POWER SUPPLY
AND MAIN POWER
SWITCH
(SEE FIGURE 2-B
FOR MORE DETAIL)

ROUTER RESET
SWITCH
(CLOSEST TO
FRONT OF CABINET)

ATX RESET
SWITCH
(CLOSEST TO
REAR OF CABINET)

ROWELINK
CONTROLLER
(SERVICE,
CALIBRATE,
REJECT, AND
POWER BUTTON
LOCATION)

POWER BUTTON
FOR LCD, LIGHTS,
BILL ACCEPTOR(S),
AND CREDIT CARD
READER
(LOCATED ON BACK
OF JUKEBOX)

Page 6

Jukebox Power and Reset Switches

The Rock-Star Lx is powered from a standard
115VAC wall plug using the provided power cord.
Inside the jukebox, power is routed to a Power
Supply assembly located on the left-hand side of the
cabinet (see

Figure 2-B

). This power supply includes

a 15A circuit breaker and the Main Power ON/OFF
switch. All other components in the jukebox are
powered by plugging them into this power supply.

Soft Power Down

The core computer and other components in the
jukebox should remain powered up at all times.
However, there may be times when the jukebox
needs to be turned off so that customers cannot
insert money or make selections. The Soft Power
Down mode will give every outward appearance that
the jukebox is off by turning off the lights, the LCD
display, the bill acceptor(s), and the credit card
reader; however, the core computer and other
internal components remain powered up. There are
multiple ways to enter and exit this soft power down
mode:

•

Power Button

– The Power Button is located

on the outside lower-right corner on the back
of the cabinet (see

Figure 1-B

). Push this

button to enter the soft power down mode,
push it again to exit the soft power down
mode.

•

Rowelink Controller Power Button

– The

button labeled “POWER” on the Rowelink
Controller inside the jukebox (see

Figure 1-B

)

works in the same way as the Power Button
located on the back of the cabinet.

•

IR Remote Control

– The button labeled

“POWER” on the IR remote control
transmitter will also toggle the soft power
state just like the two buttons described
above.

Core Computer Power

The jukebox core computer can be powered off by
pressing the “SERVICE” button on the Rowelink
Controller (see

Figure 1-B

), and then touching

“Shutdown Jukebox” on the touchscreen. This will
turn off the core computer and other components that
get their power from the ATX power supply on the
core computer. To restore power after turning off the
ATX power supply, the jukebox must be rebooted.
Reboot the jukebox by toggling the Main Power
ON/OFF switch off (see

Figure 2-B

), and then back

on, or by pushing the ATX Reset Switch (see “Reset
Switches”).

Hard Power Down

When the jukebox power cord is unplugged or the
Main Power ON/OFF switch is turned off, the jukebox
is in the hard power down state. All power is
removed from all other components in the jukebox.

Reset Switches

There are also hidden reset switches located inside
the cabinet on the lower left side (see

Figure 1-B

These are accessible by either opening the jukebox
door, or by inserting a paper clip, toothpick, or other
long, thin object through the access holes on the left
side of the jukebox.

•

The

ATX Reset Switch

resets the computer

core. It is the push-button located closest to
the rear of the jukebox (see Figure 1-B).
This is like the Reset Switch on a PC.
Pressing and releasing this switch will cause
the computer mainboard to completely
reboot. Use this switch only if the jukebox is
completely non-responsive.

•

The

Router Reset Switch

resets the router

and, if wired for it, your modem. It is the
push-button located closest to the front of the
jukebox (see Figure 1-B). If the Internet
connection is lost for any reason, pressing
and releasing this push-button switch may
restore normal operation.

Figure 2-B

–

Detail View of Power Supply

PRE-AMP

ROUTER

BILL

ACCEPTOR

POWER IN

FROM TRANSFER BOX

LOCATED IN BOTTOM

CENTER OF CABINET

AMPLIFIER

MONITOR

MAIN POWER
ON/OFF
SWITCH

CIRCUIT BREAKER

ATX POWER
SUPPLY

Page 7

Floor

43” to 44”

Wall Mounting Instructions

Choosing the Location

It is recommended that the jukebox be mounted to a
wall with the bottom approximately 35” to 36” up from
the floor. The wall must be strong and flat. The
jukebox should be visible and convenient to use. Do
NOT install directly above a radiator or other source
of heat. Be sure the speaker wires can be easily run
to the unit.

WARNING

The mounting of the jukebox on the wall
should be done by a qualified installer
familiar with wall construction and loading.
The wall and installation hardware MUST be
capable of supporting a 170 lb. load.
Failure to follow these instructions could
result in serious injury.

For easier installation, the Rock-Star Lx is shipped
with the front door detached from the cabinet. After
mounting the cabinet, the front door is easily attached
to the cabinet.

Tools and hardware required for normal installation
into wood wall studs:

•

Socket wrench with 7/16” and 3/4” sockets.

•

Level

•

Pencil

•

Punch or Awl (to start the lag screws)

•

(4) 1/4” x 1-1/2” Lag screws provided

•

Masking Tape

1. Remove the mounting bracket locking bolt from

inside the jukebox (

Figure 3-B

) to release the

mounting bracket from the back of the jukebox.

Figure 3-B – Inside View of the Top of Cabinet

2. Mount the bracket to the wall with the lower

edge 43” to 44” up from the floor using 1/4” x
1-1/2” lag screws that attach to wooden wall
studs as shown in

Figure 4-B

. Be sure the

bracket is level.

Figure 4-B – Mounting Bracket on Wall

NOTE:

If the wall is concrete, cinder block, brick, or

uses metal wall studs, then the appropriate fasteners
must be used. At least 4” heavy duty fasteners (one
in each corner) must be employed. The fasteners
must be able to support a 170 lb. object. Do NOT
use “press-in” anchors or any other “light” or
“medium” duty fasteners. Consult a contractor
experienced in the type of construction used if there
is any doubt about the strength of the mounting
devices.

3. Prepare the wiring. The power cord should be

attached to the back of the jukebox near the
bottom before mounting. The speaker and other
wiring enter the back of the jukebox near the top
of the hinge side

(see Figure 3-B).

4. Place masking tape on the wall where the sides

of the jukebox will be when the unit is hung from
the bracket. The outside of the jukebox is 3-
1/16” from the edges of the wall bracket. (See

Figure 5-B

Figure 5-B – Mounting Bracket

Wire Access Holes

Bracket Locking Bolt

3-1/16”

Page 8

5. Lift the cabinet onto the wall bracket. It will have

to be lifted about 2” higher than its intended
height. Keep it centered within the tape lines and
keep the back flat against the wall, while slowly
lowering it onto the bracket. When it has dropped
into the slots, replace the bracket locking bolt
(see

Figure 3-B

). This prevents the unit from

being lifted back off of the wall bracket.

6. Remove the masking tape from the wall.

7. The front door is secured using slide hinges,

which require no tools to attach. To attach the
front door, carefully lift the door and line up the
hinge pins on the cabinet with the mating hinge
barrels on the front door (see

Figure 6-B

). Then

carefully lower the front door.

Figure 6-B – Detail View of Top Cabinet Hinge with Front Door Opened

WARNING

The next step requires two people who can safely lift 170 lbs.

HINGE BARREL

ON FRONT DOOR

HINGE PIN

ON CABINET

Page 9

8. Using

Figure 7-B

, locate the free ends of the 3

LCD cables, 2 LED cables and bill acceptor cable
inside the cabinet. Connect these cables from the
cabinet to the front door as shown in

Figure 7-B.

9. Using

Figure 7-B

, locate the free ends of the credit

card reader and ground wire cables on the door.
Connect these cables from the front door to the
cabinet as shown in

Figure 7-B

10. Make sure all cables are dressed properly. Use

the cable clamps in the jukebox to keep cables in
place. Make sure nothing interferes with opening
and closing the door.

Figure 7-B – Inside View of Jukebox with Front Door Opened

CREDIT CARD

READER CABLE

ROUTED HERE

LED & BILL

ACCEPTOR

CABLES ROUTED
IN FRONT OF FANS

VGA CABLE

(FROM VGA

CONNECTOR ON

COMPUTER CORE)

TOUCHSCREEN

CONTROLLER CABLE

(FROM USB PORT ON

COMPUTER CORE)

LCD POWER

CABLE

(FROM POWER SUPPLY)

DUAL BILL

ACCEPTOR CABLE

(FROM P7 ON POWER

SUPPLY AND P19 ON

ROWELINK

CONTROLLER)

SINGLE BILL

ACCEPTOR CABLE

(FROM P7 ON POWER

SUPPLY AND P19 ON

ROWELINK

CONTROLLER)

LED CABLE

(FROM PERIPHERAL

INTERFACE)

LED CABLE
(FROM LED

CONTROLLER

ASSEMBLY)

CREDIT CARD
READER CABLE
(FROM CC READER

TO USB PORT ON

COMPUTER CORE)

GROUND WIRE

ROUTED HERE

GROUND WIRE
(FROM GROUND
SCREW ON DOOR

[ABOUT 3" BELOW

TOP HINGE]
TO GROUND LUG)

LCD CABLES
ROUTED HERE

Page 10

IR Remote Installation Instructions

The Rock-Star Lx comes with an IR remote (located
in the Handy Pack). To install, plug the provided
cable into the provided IR remote receiver (see

Figure 8-B

) and route the other end of the cable

through one of the wire access holes in the upper left
corner of the cabinet. Connect the end of the cable
into the port labeled “P11 IR Detector” on the
Rowelink Controller. Install the IR remote receiver
above the jukebox, with a clear line of sight between
the receiver and the handheld transmitter. Plug in
and turn on the jukebox and test the remote (after
installing the hard drive).

Figure 8-B – IR Remote Receiver

Button Functionality on the IR Remote
Transmitter

To enable or disable options on the IR remote, see
“IR Remote Setup” in the

Network Setup, Jukebox

Operation, Operator Setup Screens Manual.

The

REJECT

button is used to cancel (or “Reject”)

the selection currently playing and cancels all
(Rejects all) selections in the queue if held down for 4
seconds. This functionality can be enabled/disabled
through the software.

The

POWER

button turns the lights, the LCD display,

the bill acceptor(s), and the credit card reader
ON/OFF. To turn them back on and resume normal
operation, press the “POWER” button again.

VOLUME

The

CH1+ and CH2+

buttons raise the volume.

The

CH1– and CH2–

buttons lower the volume.

The

PLAY

button puts the jukebox in play mode.

The

PAUSE

button puts the jukebox in pause mode

for a programmed amount of minutes or until the
PLAY button is pushed.

The

AP OFF

and

AP ON

buttons turn any

programmed Autoplay mode on/off.

The

FUTURE

button is used to give a remote credit.

The

VID SEL

button is reserved for future use.

RECEIVER SHOULD

BE INSTALLED WITH

SENSORS FACING FRONT

CABLE CONNECTED TO

TOP OF RECEIVER