Problem

Symptom

Probable Cause

Application does not boot up.

At the first boot up screen, “Detecting IDE Primary Master” reports “None”.

1.   There is no hard drive in the computer.

2.   The plugs are not completely seated in the hard drive.

3.   The data cable or power plug (CC box internal) has come loose from the main board or hard drive.

The boot up process stops at “DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER.”

1.   The hard drive in the CC box has come loose and needs to be reseated.

2.   There is no hard drive in the computer.

3.   The data cable or power plug (CC box internal) has come loose from the main board or hard drive.

4.   The CC’s BIOS needs to be updated.

5.   The hard drive is dead.

Jukebox will not operate when powered ON.

The Bill Acceptor LED’s on the front door fail to light.

1.   The plug is not completely inserted into the outlet.

2.   The wall circuit is not hot.

The Bill Acceptor LED’s come on, but the application will not boot.

      The monitor or the system power supply is defective or unplugged.

The monitor does not work.

The computer fan is on, and all systems LED’s and lights are normal.

1.   The power plug, video cable, or monitor power supply wiring is not seated completely.

2.   The system power supply is defective.

3.   The monitor is dead.

The touch screen does
not work.

The application boots up, but the touch screen does not respond to touch.

1.   The serial cable is not seated completely at the monitor or at the CC box.

2.   The touch screen is dead.

The touch screen will not calibrate.

Nothing happens after pressing the calibration button.

1.   The serial cable plug is not fully seated at the monitor or at the CC box.

2.   The touch screen is dead.

The calibration program runs, but will not respond to touch.

1.   The serial cable plug is not fully seated at the monitor or at the CC box.

2.   The touch screen is dead.

No music from jukebox.

No sound from jukebox, although the application reports “Now Playing…a New Song.”

1.   Volume control is turned all the way down.

2.   Volume control is broken.

3.   Audio cables are disconnected or loose from the CC box or the pre-amp.

4.   The amplifier is overloaded and shutdown.

No sound from jukebox and the application doesn’t appear to be playing the song selected.

1.   There are no more credits available for play.

2.   Reject song was activated.

Machine is locked up during normal runtime.

Coin acceptor is taking money but credits are not accumulating and the touch screen is not responsive.

      CC is locked up.  Power up by pressing and releasing the ATX Reset Switch.

The bill acceptor does not work.

The bill acceptor will not accept a bill.

1.   The cash box is full.

2.   The cash box was not re-installed on bill acceptor correctly.

3.   There is a jammed bill in the device.

4.   The plugs are not inserted securely at the acceptor.

5.   The bill acceptor is defective.

The green lights at the bill acceptor lip are not flashing.

1.   The cable is damaged at the acceptor.

2.   The bill acceptor is defective.

Location Network line not installed in the Location.

There is no designated broadband line installed in the Location.

1.   The inside wiring installation appointment was not scheduled.

2.   The inside wiring installation has not occurred.

3.   The line was not installed in the pre-selected location.

4.   The line (jack) was not labeled by the technician.

Router does not work.

When the power supply is connected to the router, nothing happens.

1.   The AC power plug is not fully inserted in the receptacle on the back of the router.

2.   The wall plug is not “hot”.

The “Link/Act #” light, in the front of the router, does not light up when an Ethernet cable is plugged in the respective Port.

1.   The Ethernet port is defective.

2.   The jukebox is not powered on.

3.   The cable is loose at the CC box in the jukebox.

The WAN light does not light up.

1.   The broadband connection is not plugged into the WAN port.

2.   The cable modem or DSL modem is not powered on.

The “Music On Demand” feature does not work.

The feature has never been available in the location.

1.   There is no Ethernet cable connection between the router and the jukebox.

2.   The Ethernet cable is not fully seated in the port on the CC box or in the back of the router.

3.   The connection is loose between the installed line and the router.

4.   The cable is bad.

5.   The Internet line is down.

The feature was available, but is no longer available.

1.   The connection has become loose between the router and the jukebox.

2.   The connection has become loose between the installed line (jack) and the router.

3.   All the lights are ON, on the front of the router.

4.   The router was shut off or lost power.

5.   The Internet service provider (ISP) is down.

6.   The AMI Entertainment^® server is down.