manuals/manuals_Support_Center_Ion_20Megatouch_20Wallette_20__20Entertainer_troubleshooting

MERIT ENTERTAINMENT

Merit Entertainment

Troubleshooting Guide for the

Megatouch Entertainer

and Wallette

ROBLEM

ORRECTIVE

CTION

•

no power

•

bill acceptor
motor does not
run

•

no flash on the
monitor screen

•

no cooling fans
operating

•

no output from
power supply

•

Check that the power cord is connected to a “live” outlet.

•

Check that the power switch is on.

•

Check that the power cord is connected to the game
power supply.

•

Check that the power supply’s voltage select switch is set
to the proper voltage.

•

Check the harness connections to the on/off switch and
circuit breaker.

•

Check the circuit breaker for an “open”.

•

Check the A/C harness connection to the power supply.

•

Check the line cord.

•

no video

•

no cooling fan
operation

•

screen is blank

•

A/C power to the
monitor and bill
acceptor

•

no output from
power supply

•

Check the D/C harness connection to the motherboard.

•

Check the A/C harness connection to the power supply.

•

no video

•

cooling fans are
working

•

there is a sound
when coins are
deposited

•

Check the video cable connections to the motherboard
and the LCD display and the monitor control board.

•

Check the +12 volt supply voltage to the LCD display
(yellow wire +12, black wire ground)

•

Check the harness connections between the PC boards on
the back of the LCD display.

•

Replace the LCD display.

•

no video

•

constant beeping
or a sequence of
beeps

•

The memory card (DIMM) may not be seated properly.
Reseat the DIMM or replace it.

•

no video

•

no sound when
coins are
deposited

•

Check all connections to the motherboard.

•

Reseat the DIMM.

•

Replace the motherboard or send it for repair.

•

The AMI music
button isn’t
appearing on the
Main Menu

•

If you’ve completed the steps in

AMI Music Setup

, check

your broadband connection. If your broadband is down,
the unit will revert to game-only mode. Confirm the
settings on the Network Menu and then enter the System
Menu > AMI Setup Screen and touch “Test Connection”.

•

no sound coming
from the
speakers

•

Check jumper JP14 on the I/O board. If you’re using the
speakers that came with the unit or using your own
speakers, the jumper must be on pins 1 & 2; if using the
Premium Sound System or using your own amplifier, the
jumper must be on pins 2 & 3. If you’re using your own
speakers, make sure that the EC0349 harness is
connected to J12 on the I/O board; also check the speaker
connections inside the cash door. If you’re using your own
amplifier, make sure that the EC0350 harness is
connected to “audio out” on the motherboard and your
amplifier is connected to the 3.5 mm jack inside the cash
door.

MERIT ENTERTAINMENT

Merit Entertainment

Troubleshooting Guide for the

Megatouch Entertainer

and Wallette

continued

ROBLEM

ORRECTIVE

CTION

•

poor picture
quality

•

Adjust Brightness, Contrast, Horizontal, and Vertical controls

with the monitor control board.

•

game locks up
or resets while
being played
or in the attract
mode

•

no movement
on the screen

•

power has to
be cycled off
and on to get
the game to
function again

•

Clean the vents and the fans of any dust and dirt that may
interfere with airflow.

•

Clean the CPU cooling fan on the motherboard.

•

Replace the CPU cooling fan if it is not operating properly.

•

Reseat the DIMM on the motherboard.

•

Clear memory with the following procedure:

•

Turn off the game.

•

Press and hold the

Setup

and

Calibrate

buttons.

•

Turn the game on and keep holding the buttons until
the screen displays “TWO BUTTON CLEAR
DETECTED RELEASE BUTTONS”. This should take
about 30 seconds.

•

Release the buttons. This will clear high scores, clear

the books and reset options, and reset the game menu
and coin menu to their factory settings.

•

Perform a checksum test on the hard drive:

•

Turn off the game.

•

Turn on DIP switch 8 on the I/O board.

•

Turn on the game. The test will take about 10 minutes.

•

A failure will cause the test to stop.

•

A passed test will display “DRIVE CHECKSUM
COMPLETE RESET ALL DIP SWITCHES TO
REBOOT MACHINE”.

•

With power on, turn off DIP switch 8.

•

game locks up
with “invalid
key for version
PG3002 – V
XXXX”

•

Check the program number on the security key. It should be
compatible with the program on the hard drive.

•

Check the contacts on the security key socket. Lift up on the

contact on the bottom of the socket and make sure there is
a good connection to the base of the security key.

•

Check the USB cable that connects the I/O board to the
motherboard.

•

Try another security key with the same program number or
test the security key in another game with the same program
version.

•

“INVALID KEY”

message while
downloading
software to the
hard drive

•

If the security key was replaced before the download:

•

The motherboard did not boot from the DVD drive.

•

Check that the DVD drive is set as master.

•

Check the ribbon cable connections between the DVD drive
and the motherboard.

•

Try another DVD drive or another set of discs.

•

coin jam

•

Check the coin mech and coin chute for coins blocking the
pathway.

•

Make sure the coin harness is connected between the
normally open and common terminals on the coin switch.

•

Disconnect the bill acceptor and the coin switch one at a
time to narrow down the problem.

•

Check the coin harness for pinched or damaged wires.

•

Disconnect the coin harness from J1, J3, J7, and J8 of the

I/O board. If the coin jam still appears, the I/O board will
have to be sent for repair.

MERIT ENTERTAINMENT

Merit Entertainment

Troubleshooting Guide for the

Megatouch Entertainer

and Wallette

continued

ROBLEM

ORRECTIVE

CTION

•

meter not
advancing

•

Check connection at I/O board.

•

Check wiring at

J2 METER

connector on I/O board.

•

the screen
displays MAXX
and not ION
and the H2H
category is
missing

When the game is turned on, it will check the type of
touchscreen controller, motherboard and hard drive. If one of
these does not match with Ion hardware, the game will power up
and display “MAXX” on the screen and it will not have the H2H
category.

•

Make sure the game is only using ION hardware.

•

game will not
download disc

•

Make sure the disc is installed correctly, with the logo
facing up.

•

Check for scratches or a defective disc.

•

Try a different DVD drive or another disc.

•

If you’re downloading a disc set, make sure each disc is of
the same revision.

•

"ERROR
READING
DRIVE C"

•

This message can be caused by the hard drive or in some
program versions, a coin jam while the game is turned on.

1.  Turn the game off.
2.  Locate DS 1, position 8 and turn it on.
3.  Turn on power to the cabinet. This will start the hard

drive checksum test, which should take about 20
minutes to complete.

4. When the hard drive passes the test it will display a

"CHECKSUM GOOD" message and continue to boot
up into the game screens. This indicates a coin jam.

5. When the hard drive fails the test, the game will lock

up with a "CHECKSUM ERROR" message, which will
stay on the screen until the power is turned off. In this
case, the hard drive will have to be replaced.

•

"DISK BOOT
FAILURE"

This message indicates the motherboard is not receiving data
from the hard drive and has locked up.

•

Check the IDE ribbon cable connections to the
motherboard and hard drive.

•

Check the power to the hard drive. It should have +5 volts,
+12 volts, and ground.

•

“QUANTUM
FIREBALL,
SMART
FAILURE
DETECTED,
BACK UP
HARD DRIVE”

•

The self-diagnostics on the hard drive has detected an
error.

•

The hard drive will have to be replaced.

•

“CRITICAL
ERROR
ABORT RETRY
FAIL” or “BAD
COMMAND OR
FILE NAME”
error

•

Try reloading the program onto the hard drive with a
different set of update discs compatible with the security
key. If it will not accept the download, try another DVD
drive. If it still does not work, replace the hard drive.