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FLDBLL65

 

Field Bulletin 

PAGE 1 OF 1

 

Date: 6-3-08 

 

 

 

Field Bulletin

 

 

Issue:

 

There are certain environmental conditions which can lead to 
touchscreen calibration issues in Ion and Aurora systems.  

Games affected:

 

Certain Ion and Aurora systems. 

Symptoms:

 

Intermittent touchscreen calibration issues on Ion and Aurora systems.  
These include: 

 

- The machine operates normally, then after an hour or so a calibration    
  drift occurs. 
- Part of the touchscreen is unresponsive. 
- Out-of-box calibration drift. 

Solution:  

If you are experiencing these issues or similar issues, please call Merit 
Technical Support at 215-826-1400 or 1-800-523-2760. Merit’s Technical 
Support staff will further assess your issue to see if you require a free-
under-warranty replacement touchscreen controller to help remedy the 
situation. These new touchscreen controllers are tagged “MAY 08”, have 
the number “4.40” on the label, and contain new touchscreen controller 
firmware.

 

NOTE: This solution is NOT designed to address  

calibration-related system shutdown issues.