COPYRIGHT © 2008 MERIT INDUSTRIES, INC. 

FLDBLL62 Rev A – PM0689-02

 

Field Bulletin 

PAGE 1 OF 1

 

Date: 10-23-08 

 

 

Field Bulletin

 

Issue:

 

There are certain conditions that can lead to touchscreen calibration 
issues in Ion systems. Please see 

Symptoms

. 

Games affected:

 

Certain Ion systems running software versions 2007 (V22) through 
2008.5 (V25), as well as systems running operator-installed 2009 
software.

 Please note that games manufactured with 2009 software 

will have this patch already incorporated, so this issue will not affect 
these systems. 

This patch will 

NOT

 work with 

2009 Beta

 software

. 

 

Additionally, this patch will only work on systems with touchscreen 
controller versions 3.0 through 4.1. To check your version number, press 
the Setup button to enter Operator Setup, then press 

Diagnostics

, then 

press 

System Info

. The version number will be displayed under the 

heading “TouchScreen”. 

Symptoms:

 

Your Ion system is having the following calibration issues, which can be 
resolved by power cycling: 

- 

the touchscreen is responding while there is no one touching the 
screen 

- 

the touchscreen appears to be locked up, but the LED on the 
touchscreen controller will be illuminated as if the screen is being 
touched 

- 

the game’s calibration is drastically off  

Solution:  

If your system is experiencing the above calibration issues, Merit is 
providing a FREE OF CHARGE Touchscreen Controller Firmware 
Update on USB pen (part number: SB0555-01), which addresses these 
potential issues and can be ordered from your distributor. 

 

PLEASE NOTE: IF POWER IS INTERRUPTED DURING INSTALLATION IT CAN DAMAGE THE 

TOUCHSCREEN CONTROLLER. PLEASE MAKE EVERY EFFORT TO ENSURE THAT THIS  

DOES NOT HAPPEN DURING INSTALLATION. 

To Update Via USB Pen: 

1.  Turn off the game. 
2.  Gently slide the provided USB pen into the USB port on your system (for details on locating the 

USB port on your Megatouch, please refer to your Owner’s Manual). 

3.  Turn on the game. The update will automatically download. This will take approximately 5 

minutes. 

4.  When the update is complete, the message “Update Complete Touchscreen firmware is now 

revision 4.40” will appear on the screen. Turn off your system, remove the USB pen, then turn 
your system back on. 

5.  After the system reboots, you should perform a touchscreen calibration. Press the Setup button 

to enter Operator Setup, then touch 

Diagnostics

, followed by 

Touchscreen Calibration

. Follow 

the on-screen instructions to calibrate. 

 

If you have any questions, please contact Merit Customer Service and Technical Support by phone at 

215-826-1400 or 1-800-523-2760 or by e-mail: 

TechCenter@meritgames.com

.